FAQs

Returns and Refunds

If you ever have a problem with something you have bought from Clann Kids we will always try to help you with our excellent customer service. We also have a 14-day return policy, which means you have 14 days after receiving your item to request a return or to cancel your order. To start a return, you can simply contact us at info@clannkids.com and we will get back to you as soon as we can.

Delivery times

Our standard delivery time is 5-7 working days. However, please note that some of our larger furniture and play items are made to order in the United Kingdom and can take up to 4 weeks for delivery. Also, like many other companies, we have recently been experiencing some delays due to delivery driver shortages. Where this affects your order, we will reach out to you as soon as possible and will endeavour to get your order to you with minimal delays.

 

Can I customise my order?

We often receive orders with notes asking if we can personalise items with names etc. Many of our items actually can be customised so please do send us an email to ask if this is something you'd like, and we will try out best!